DELIVERY & REFUNDS
We are currently operating as normal with dispatching and delivering your orders. We are in close contact with our suppliers and will let our customers know if anything changes via our website and our social media channels. If we anticipate your order might be affected, our team who are currently working from home will let you know as soon as possible.
** Please note we have been advised that international delivery is now estimated to take between 3-4 weeks.
If you have any queries please do drop an email to admin@vandrdesign.co.uk
Item availability
Our prints are dispatched for delivery 3-8 working days. If you order a few items from us, they may well arrive in separate and multiple packages.
Delivery methods
Most of our orders are shipped using the UK Royal Mail postal service or via DHL. We operate full online order tracking with all product deliveries over £50. Some of our products are shipped from different warehouses and therefore can arrive at different times in separate deliveries. All our orders are shipped requiring a signature on delivery.
Delivery time scale
Any order placed after 3 pm will be processed the following working day. Shipping times will be calculated from the following day.
Where we deliver
V & R design delivers products to a wide variety of countries. However, due to the courier relationships we have in place, we cannot guarantee that all our products can be delivered to all countries. You will be informed if we cannot fulfil your order after you specify your delivery address in the checkout process.
Our charges (International Shipping)
We have three incremental price brackets for shipping to European countries and to the rest of the world. Below are the approximate costs based on the weight of framed and unframed prints in our available sizes. *Please note that the exact shipping costs will be calculated at checkout. If your order is above the highest shipping weight we may contact you to discuss shipping costs and you may be charged extra.
UK
Free delivery on all orders.
US
Order under £ 50 will incur a delivery charge of £ 7
Free delivery over £ 50
Europe
Order under £ 50 will incur a delivery charge of £ 5
Free delivery over £ 50
International
Flat rate of £ 20
P.O. Boxes
Unfortunately, we are unable to deliver to P.O. Boxes.
Duty
Customers receiving goods outside the United Kingdom may be liable for duty charges levied in their own country. If this happens, it is a matter between you and your local customs agency. You are responsible for any duty owed.
Cancelling an order
You can cancel your order at any time prior to dispatch. Simply send us an email at , including your order number for quick reference.
Refunds and Returns policy
Here at V & R design, we pride ourselves in offering a seamless and satisfactory service however we know things don't always go to plan. If you are not satisfied with your prints or have changed your mind you have the right to request a refund within 30 days of the transaction. To arrange a refund, please send an email outlining the reason you would like to return your item to admin@vandrdesign.co.uk We will then need to receive the product within 30 days of the refund being actioned. We require items to be returned in original condition, in the full original packaging. Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days of us receiving the goods, although please allow up to 3-5 working days for the balance to be restored to your account.
Please note:
•Unfortunately we cannot refund shipping costs back to you - unless the product is faulty or damaged. Please use a local Post Office or Parcelforce. We would advise sending any returns with tracked shipping, as we will not take responsibility for items lost in transit.
In order to reduce our carbon footprint and because we print on demand, we do not generally honor exchanges, but if you would like to talk to us about exchanging your order please send an email to admin@vandrdesign.co.uk and we will see what we can do for you.